Shipping & Delivery

A Shipping address & TEL.

 

Please provide us the valid shipping address (with zip code) & Telephone number.

Full shipping address should be included below information:

Consignee:

Street :

City:

Zipcode:

State:

Country:

Tel.: 

 

We can't deliver to PO boxes, APO addresses, or certain remote address. 

For Paypal, please make sure that the shipping address is as same as your Paypal address

Drop shipper: you need to offer a valid shipping address and valid telephone number, which makes delivery smoothly.

We reserve the right to refuse/cancel/refund any order when we deem the address is undeliverable.

Remote area fee 

DHL/FedEx/UPS considers some zip codes as a remote area, once the shipping address covers these zip codes, the additional remote delivery fee will be charged. Our shipping cost doesn’t include a remote area fee (it is about USD35.00 - USD40.00 normally). To make the deal fair, we should not charge remote fees to every buyer when placing the order, so if we found the shipping address was in the range of remote areas after your payment, we would send you an email to remind you about the payment of remote fee additionally. You can also check remote area via this link to see if your address is remote or not: http://remoteareas.dhl.com/jsp/first.jsp 

 

B, Delivery Time

 

Normally, we send out the order within 2- 3 working days after received the payment. 

After the order is sent out, we will send you the tracking number. If you didn’t receive the tracking number within 3 days, you can send an email to sales@hifimax.net to check the status of the order. If any delay, it may be caused by bad weather or custom inspection, If you still haven’t got the order after 15 days, please contact us.

 

Please noted: 

a, After the cargo is shipped out, you can not cancel the order and refund money.

b, Before shipment, we need to contact you and confirm something such as invoice value, shipping address, etc..

Please keep your email/phone available after you complete the payment.

 

C, Damage & parts stolen during delivery

Our products are all brand new and inspected carefully before shipment. When you get the parcel:

 

(1) You should check the cartons outside & items inside before signing your dear name.

 

(2) Check carefully the sealed label and see if it has been removed or broken. Please take a photo of it if the label is broken.

 

(3) If you found the unit inside was broken, or something was stolen, you had to fill the claim form (proof of damage or stolen ) in front of the delivery courier, and let courier to proof that and sign his name on it. Take photos, keep the original packing box and e-mail us the photos within 2 days.

 

(4) Notice: when the products go to your hand, it is YOUR products, you have the right to check carefully, it is important to keep the evidence of damage or stolen. 

 

(5) You are the receiver (consignee), you have responsibility & rights to claim delivery company, normally they will give you a code of complaint. ( In this case, we can also make a complaint from the delivery company, but they will ignore or reject our complaint if you don’t complain about it because it is your product, you are the consignee! ).

 

(6) If you have signed and received the cargo, the delivery company would take it for granted that it was delivered without a problem. In this circumstance, there is no opportunity to claim compensation.

(7) Please be with patience due to the delivery company might need about 15 days for investigation.

 

(8) Sometimes, it might not be a good solution by making a complaint to the delivery company for compensation, because they have their rules on compensation, and it takes a long time. Please kindly understand that the cargo is in good condition when we ship out, but unfortunate things happen on the way. We are also innocent. If the loss is not too big, we would like to handle the problem in the following solutions upon your agreement.

 

a) For small loss on parts, and it is not a key part. (For an example, 1pcs SD card or a car camera is lost--- we define this kind of loss as a small loss). 

Although it is not our fault, we can make some compensation for you directly and close this deal. We don’t deliver a new small part to you anymore.

 

b) Although it is small, it is a key part, like power cable is missing or the touch screen is crushed, we can offer you a new cable or a touch screen and tell you how to replace the screen. Under this circumstance, we can send the part to you by post instead of DHL/UPS/FEDEX. It could take 10- 15 days, thanks for your understanding. 

c) We try to handle such a case by sending the parts(or deduct the price for parts), it does not mean that it is our fault. If buyers abuse terms (such as telling a lie, collusion with the courier, or request amount which is much higher than normal value or by initiating complaints to Paypal at will, etc. we reserve the right to handle the problems by another way: 1) By making a complaint to the delivery company (for compensation); 2) Handle the problems by the terms of Paypal; 3) By our warranty & return policy.

D, Worldwide shipping

We ship all over the world. Generally speaking, you can choose to ship via DHL, UPS, FedEx, or EMS while placing an order online. For other shipping methods, you can contact us for further information. We can also ship via your account (i.e. FedEx account or UPS account), in this case, you don't need to pay the shipping cost to us, but you need to pay when the package arrives in your country.

 

E, Shipping cost.

 

Shipping cost is calculated by the weight of each product, some products are large, then the shipping cost is charged base on its dimension, this is the rule of the express company (DHL/UPS/FEDEX/TNT, etc). 

 

Normally, the more you order per time, the favorable shipping cost you will have. The shipping cost is different for different countries, you can check the shipping cost on our website. 

 

If you can't find the shipping cost on our website, please feel free to contact us and we will try to make the quotation on the shipping cost for you specially.

 

PS: The shipping cost which you see on our website has included an order handling fee that is charged by Paypal and our local bank.

Additionally, we know a few sellers might offer lower shipping cost in the market, but we pay more attention to the safety of delivery to avoid stolen (our products is high valued), thus we cooperate with reliable shipping companies and get better service. Thanks for understanding that a higher price for better service, please not to bargain the price with us. Thank you.